The build for the Receptionist AI will require a structured system integrating voice AI, appointment scheduling, and multichannel automation while ensuring human escalation for non-routine inquiries. Below is a breakdown of the core components:

1. Core Capabilities

A. Voice AI for Call Handling

• Greeting & Interaction:

• Uses a natural, friendly female voice.

• Can adjust greetings dynamically based on company branding.

• Handles basic queries such as office hours and location.

• Appointment Management:

• Detects key phrases like “schedule an appointment,” “reschedule,” and “cancel.”

• Checks real-time availability via a GoHighLevel Calendar API.

• Provides next available slots and books/reschedules appointments.

• Supports different appointment durations (e.g., routine cleaning = 45 min).

• Handles multiple practitioners and services (dentists, doctors, groomers, etc.).

• Offers a polished conversational flow (e.g., pausing naturally before confirming availability).

• Live Transfer & After-Hours Handling:

• Routes calls to a live receptionist for non-routine inquiries.

• After-hours message: “Sorry, our office is closed. Please call back during business hours (M-F, 8 AM - 5 PM ET).”

• Ensures no after-hours callback offers—simply instructs to call back.